Thank you for choosing DELANAI TRENDING LAB! We’re thrilled to have you as a customer and are committed to providing you with a seamless shopping experience. Our goal is to deliver your orders in a fast, reliable, and efficient manner. Below, you’ll find all the information you need about our shipping process.
1. Order Processing Time
- Processing Time: Once your order is placed, it will typically be processed within 1-3 business days. Please note, during busy periods or holidays, it may take a little longer to process your order.
- Business Days: Our office operates Monday through Friday, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time
- Domestic Orders: Typically, domestic orders will arrive within 5-10 business days after shipment, depending on your location and the shipping carrier.
- International Orders: Shipping times for international orders generally range from 10-25 business days. Please note that customs processing or other factors may cause additional delays.
- Shipping Delays: Occasionally, shipping may be delayed due to factors such as extreme weather, customs clearance, or courier delays. We will do our best to notify you if there are any unexpected shipping delays.
3. Shipping Rates & Options
We offer various shipping options to meet your needs. Shipping costs will be calculated at checkout based on your delivery address and the shipping method you choose.
- Standard Shipping: Affordable and reliable. Delivery times vary based on location.
- Expedited Shipping: For those in a hurry! Faster delivery with priority processing.
- Free Shipping: Enjoy free standard shipping on orders over a certain amount (see website for current threshold).
4. Order Tracking
- Once your order has shipped, you’ll receive an email notification with your tracking number and a link to track your package.
- You can also track your order by logging into your account on our website.
5. Shipping Locations
We proudly ship to most countries around the world. However, some restrictions may apply based on the product or destination. If you are unsure whether we ship to your country, please reach out to our customer service team at support@delanaitrendinglab.com for assistance.
6. Customs Duties & Taxes
- For international orders, customs duties or import taxes may apply, depending on the destination country.
- These fees are not included in the price of your order, and you will be responsible for any applicable charges upon delivery.
- Please check with your local customs office to understand what fees may apply.
7. Order Issues & Missing Packages
We want to make sure your order reaches you safely, but in rare cases, issues may arise:
- Missing Package: If your tracking information shows that your package has been delivered but you haven’t received it, please check with your local postal service or delivery carrier. If the issue persists, contact us at support@delanaitrendinglab.com, and we will assist you in investigating the situation.
- Incorrect Address: Please ensure that the shipping address you provide is correct. DELANAI TRENDING LAB is not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by the customer.
8. Address Changes
Once an order has been processed and shipped, we are unable to make any changes to the shipping address. Please ensure all shipping information is correct before completing your purchase.
9. Returns & Exchanges
For information about returns and exchanges, please refer to our Return Policy. If there are any issues with your order upon arrival, please reach out to us at support@delanaitrendinglab.com, and we will assist you promptly.
10. Contact Us
If you have any questions about shipping, need further assistance, or want to inquire about your order status, feel free to contact us:
DELANAI TRENDING LAB
Email: support@delanaitrendinglab.com
Phone: +254112110961
Address: mombasa,kenya
Thank you for choosing DELANAI TRENDING LAB! We’re excited to bring the latest trending products to your doorstep. Happy shopping!